Terms of Service

Welcome to Pollygate LLC. By using our website, you agree to these Terms of Service. Please read them carefully.

Last updated: December 2025

1. Who We Are

Pollygate LLC is an online retailer based in Chapel Hill, North Carolina. We work with trusted brands and distributors to offer pet products to our customers.

When we say “we,” “us,” or “our,” we mean Pollygate LLC. When we say “you,” we mean anyone who visits or uses this website.

2. Using Our Website

By accessing or using our site, you agree to:

  • Use the website only for lawful purposes
  • Not attempt to damage, disrupt, or interfere with the site or its security
  • Not use our content for any unauthorised commercial purpose

We may suspend or restrict access to the site if we believe these terms are being violated.

3. Product Information & Availability

We aim to keep product details (descriptions, images, pricing, availability) accurate and up to date, but:

  • Products may change or be discontinued without notice
  • Stock levels can change quickly
  • Colours, packaging, and details may vary slightly from images shown

We reserve the right to limit quantities or refuse an order where necessary (for example, suspected misuse, fraud, or obvious pricing errors).

4. Pricing & Payment

All prices are shown in US dollars (USD) unless otherwise stated.

  • Prices may change without notice
  • Taxes, shipping, and any additional charges will be shown at checkout where applicable
  • Orders are not final until payment is successfully processed and you receive an order confirmation

If we discover a clear pricing error, we may cancel or adjust the order and will contact you to explain the situation.

5. Third-Party Services & Links

Our site may use third-party tools (such as payment processors, email services, or analytics) and may link to other websites.

These third parties have their own terms and privacy policies. We are not responsible for the content, policies, or actions of third-party websites or services. You should review any third-party terms and privacy policies before using their services.

6. Intellectual Property

All content on this website — including our logo, branding, text, images, and layout — is owned by us or used with permission.

You may not copy, reproduce, modify, distribute, or use our content for any commercial purpose without our prior written consent.

7. No Warranties

We provide this website “as is” and “as available.”

  • We do not guarantee the site will always be error-free, uninterrupted, or free from security issues
  • We do not guarantee that any content is 100% accurate, complete, or current at all times

To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the website and its content.

8. Limitation of Liability

To the extent allowed by law, Pollygate LLC is not liable for:

  • Any indirect, incidental, or consequential damages
  • Any loss of data, profits, or business arising from your use of (or inability to use) this website

If we are found liable for any claim, our total liability will be limited to the amount you paid for the relevant order or service, if any.

9. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the website after changes are posted means you accept the updated terms.

10. Contact Us

If you have any questions about these Terms of Service, you can reach us at info@pollygate.com.